Free GAT Practice Questions

Question 1

After a 15% discount is applied, a customer's semiannual premium is $459.00. What was the premium before the discount?

Accepted Answer

$540.00

Answer

$390.15

Answer

$474.00

Answer

$527.85

Question 2

During a multitasking simulation, a chat window opens and a call begins ringing while you are halfway through entering a customer's details. Which approach is MOST effective?

Accepted Answer

Finish entering the customer's details, then handle the new items

Answer

Answer the incoming call first, since phone contacts take priority over chat

Answer

Open the chat window first, since it can be typed while the call rings

Answer

Pause the entry and clear both new items before returning to it

Question 3

Which sentence is written correctly?

Accepted Answer

Your policy documents are enclosed, and its renewal date is listed on page two.

Answer

You're policy documents are enclosed, and its renewal date is listed on page two.

Answer

Your policy documents are enclosed, and it's renewal date is listed on page two.

Answer

Your policy documents are enclosed, and its' renewal date is listed on page two.

Question 4

A customer has been transferred twice and has now reached you. The issue is within your authority to resolve. What is the MOST effective first action?

Accepted Answer

Acknowledge the frustration and confirm you will handle the issue yourself

Answer

Apologize for the other departments and explain why the transfers happened

Answer

Transfer the call to a supervisor to prevent the situation escalating further

Answer

Ask the customer to restate the full history so you have complete details

Question 5

A repair estimate of $1,200.00 is reduced by 20%. The reduced amount is then reduced by a further 10%. What is the final amount?

Accepted Answer

$864.00

Answer

$840.00

Answer

$960.00

Answer

$1,080.00

Question 6

A forced-choice personality questionnaire presents three statements together and asks you to select the one MOST like you. What happens immediately after you make that selection?

Accepted Answer

The selected statement is removed and you choose between the remaining two

Answer

A completely new set of three statements appears in its place

Answer

The other two statements are automatically recorded as being equally unlike you

Answer

You then rate how strongly that statement applies on a five-point scale

Question 7

A processing rule states: 'If a form is submitted with a signature, it is routed for same-day review.' A particular form was NOT routed for same-day review. Which conclusion MUST be true?

Accepted Answer

The form was not submitted with a signature

Answer

The form was submitted with a signature but arrived after the cut-off

Answer

Nothing can be concluded about whether the form carried a signature

Answer

The form was submitted without a signature and was therefore rejected

Question 8

A policy number shown on the source record as 407293 is entered into the system as 402793. This error is BEST classified as:

Accepted Answer

Transposition

Answer

Omission

Answer

Duplication

Answer

Substitution

Question 9

Which sentence contains a comma splice?

Accepted Answer

The claim was approved, payment will be issued on Friday.

Answer

The claim was approved, and payment will be issued on Friday.

Answer

Because the claim was approved, payment will be issued on Friday.

Answer

The claim was approved; payment will be issued on Friday.

Question 10

A team's first-call resolution rate rises from 60% to 72%. Which statement describes the change correctly?

Accepted Answer

The rate rose by 12 percentage points, and by 20%

Answer

The rate rose by 12%, and also by 12 percentage points

Answer

The rate rose by 20 percentage points, and by 12%

Answer

The rate rose by 12 percentage points, and by 16.7%

Free GAT Practice Questions

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